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01.What are the shipping options for polymer batteries?
We usually ship by DHL(3-5days), UPS(4-6days), Fedex(4-6days), TNT(4-6days), Air(7-10days), or by sea(25-30days) at your request.
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02.How about the quality of the product？
We produce every product with good quality materials and fully test three times before shippment. What is more, our quality are approved by multiple certification
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03.How should I store Li-ion polymer battery packs properly?
Li-ion polymer battery packs should be stored in a cool, dry, and well-ventilated environment, away from fire and high temperatures. The ideal storage temperature is 25±5°C with a humidity of 60±15%. Batteries should be stored at room temperature and charged to 40%–60% (approximately 3.85V) before storage. To prevent over-discharge, we recommend recharging and discharging the batteries every three months, then recharging to 40%–60% again.
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04.Where is your company located and which markets do you serve?
We are based in Guangdong, China, start from 2018,sell to Northern Europe(20.00%),Southeast Asia(20.00%),Domestic Market(17.00%),Eastern Europe(15.00%),North America(15.00%),Western Europe(13.00%). There are total about 301-500 people in our office.We are a professional lithium polymer batteries supplier and provider
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05.What services can we provide polymer battery?
Accepted Delivery Terms: FOB,CFR,CIF,EXW,Express Delivery； Accepted Payment Currency:USD; Accepted Payment Type: T/T,L/C,Western Union; Language Spoken:English,Chinese, Japanese, French, Korean
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06.How long will it take for me to receive the package?
Sample needs1-7 working days, mass production needs 7-15 working days depends on order quantity.
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07.How do I contact your company if my questions are not answered?
Our contact number is 0086-0755-80877686， or add our customer service WeChat number：csippower
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08.How can I be sure I'm ordering the right Li-polymer battery?
Battery specifications directly affect the final pack design and product performance. To ensure the best fit for your application, please contact us to discuss the battery specifications before placing your order.
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09.What is your return policy?
If there is a quality problem with the battery, we can pay for the return shipping and return it.
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10.Can I change my shipping address/method after placing an order?
Please contact our customer service team to confirm whether the order has already been shipped.
